socialrank

Sharing Folders With Teams

At SocialRank we are always looking for ways to make it easier to collaborate with your team on the SocialRank for Teams experience. We have just released another way to do that, giving you the ability to share folders with your teammates.

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Folders is a new feature we pushed two weeks ago. This lets you organize your reports and see them in a multi-report view. Now you can share these folders with your teammates so they don’t have to recreate them.

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As always, hit us up at [email protected] if you have any questions, comments, requests, jokes, concerns – we want to hear it all!

socialrank

Export To PDF Update

A year ago we released the ability to look at your account in a “Summary” view. This gave you a snapshot of all your followers or a search query or list you’ve made. This “macro” data of your followers includes sections about Follower Activity, Follower Distribution, Top Follower Locations, Popular bio words, Gender, Popular time of posting, Popular words in posts, and Popular hashtags in posts and more. You could also export this information as a PDF.

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We’ve just pushed a new update to the Export to PDF option to make it more similar to Export to CSV. You can now choose what you want to take out as well as add a custom header and note to the PDF. This is great if you are doing reporting and only care about certain metrics/charts to share.

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For your PDF, you can choose to include: Activity Breakdown, Number of Followers Breakdown, Gender Breakdown, Popular Locations Map, Locations Map by Countries (defaults to grouping by State), Best Time to Post chart, Post Media Type chart, Popular Bio Words, Popular Post Word, Include Popular Hashtags, Include Popular Cashtags, and Include Popular Emojis.

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As always, hit us up at [email protected] if you have any questions, comments, requests, jokes, concerns – we want to hear it all!

socialrank

Building Folders on SocialRank

We just pushed a new feature on SocialRank called Folders. This feature has two distinct use cases. The first is organization; it lets you group the accounts you run on SocialRank. The second is a multi-report view; allowing you to see the unique followers in a grouping of accounts. These both have a major impact on SocialRank’s usability and usefulness.

 

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To build a folder you go into the top middle search bar and click the drop down. Once the drop down is visible, if you hover over any account, a little folder will pop up and allow you to either add a report to an existing folder or create a new one.

 

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When you are in a folder there are three main options:
1) Refresh all the accounts
2) Delete the folder
3) View the combined report.

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When you refresh all the accounts this triggers a one-click mass refresh. All the accounts begin to refresh at once. Deleting the folder is self-explanatory. And viewing the combined report let’s you see all the unique followers of the accounts in one report view.

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When you do view the combined report it removes all the duplicates (i.e. if one account follows multiple accounts in the folder, they show up only once.) This can be very useful in understanding industry interests, demographic, geographic and audience size on social.

As always, hit us up at [email protected] if you have any questions, comments, requests, jokes, concerns – we want to hear it all!

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State vs. Country Account Summary View

One of the most popular features on SocialRank is the Account Summary view. This lets you see the macro data to get a better understanding of your audience. One of the data points included in the Account Summary is called Top Follower Location that shows where your followers are located.

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Until now, we have shown just the State view (i.e. New York, London, Rio, etc). But with this update you can see both State view as well as toggle to Country view. This also includes the ability to see the percentage of “Other” (i.e. not one of the top locations).

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This is just another way to segment audiences and help get some useful insight into them.

As always, hit us up at [email protected] if you have any questions, comments, requests, jokes, concerns – we want to hear it all!

socialrank

New Filter: Device / Source

At SocialRank we are always looking for ways to make it easier to find the right people that you are looking for in your audience. We have built out filtering options ranging from Bio keyword, Location, # of Followers and more that will allow you to easily segment your audience.

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We just released a new filter called Device / Source that allows you to segment accounts on Twitter based on where the content of their tweets come from. The options are iOS, Android, Instagram, Facebook, TweetDeck, Hootsuite, BlackBerry, Windows, Samsung Mobile, LinkedIn, Spotify, Tumblr, and Foursquare. This can be very useful when looking for followers that use a certain device or network.

As always, hit us up at [email protected] if you have any questions, comments, requests, jokes, concerns – we want to hear it all!

socialrank

“Save and Export” is Now “Actions”

We recently changed the Save and Export button into the Action button. Over the past year we’ve added a number of “actions” you can take with your audience once you find the right person or people, and so the label of “Save and Export” didn’t make much sense anymore.

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In Actions you can find the older staples like Exporting to CSV and Saving Search Queries. We’ve add things like Exporting to PDF, Creating Lists, and DM Campaigns. We have new things in the work, like Find Similar Profiles and Exporting to Twitter Lists.

As always, hit us up at [email protected] if you have any questions, comments, requests, jokes, concerns – we want to hear it all!

socialrank

Your SocialRank Personal Profile Card

We recently pushed the ability to see your own profile card as the first result in your SocialRank report. Till now, SocialRank focused on just your followers / audience / community, but now we’ve added the ability to see how you look in the system.

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The profile card is comprised of basic information like Name, Handle, Number of Followers, Following, Tweets/Posts, Bio, Location, URL in bio, Average retweets (for Twitter) or comments (for Instagram) per tweet or post, Average Likes per tweet or post, Profanity level, Age of Account (if Twitter), Most Popular Posts (if Instagram) and Most Used Words, Hashtags and Emojis (with # count).

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This provides an insightful snapshot of your account. We are looking to build out this feature with more useful information, so feel free to send us suggestions of things to add.

As always, hit us up at [email protected] if you have any questions, comments, requests, jokes, concerns – we want to hear it all!

New Sorting Option: Engagement

Last week we released a new feature in the profile card called Average Engagement Per Post. This metric looks at the engagement level each individual account gets from their audience (over their last 200 tweets on Twitter and 66 photos on Instagram). Now we’ve added the ability to sort your followers by this metric.

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On Twitter you can rearrange your followers by Average Retweets or Average Likes (from highest to lowest).

 

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On Instagram you can rearrange your followers by Average Comments or Average Likes (also highest to lowest).

 

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It is a really useful metric to sort by — understanding which of your followers get the most engagement.

As always, hit us up at [email protected] if you have any questions, comments, requests, jokes, concerns – we want to hear it all!

socialrank

Average Engagement Per Post

You will begin to see a new feature in the profile card this week called Average Engagement Per Post. This feature provides insight into engagement your followers receive from their audience.

 

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On Twitter, we show you the average ‘Retweets per post’ and average ‘Likes per post’. We take  the last 200 tweets per follower and average the total engagement across them.

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On Instagram we show you the average ‘Comments per post’ and average ‘Likes per post’. We take the last 66 photos per follower and average the total engagement across them.

This number varies each time you refresh your account and the accounts that follow you have tweeted and received engagement.

We plan to offer a sorting option to rearrange your followers based on highest averages of comments/Retweets and Likes. Also in the near future, we will include this data into how we calculate the ‘Most Valuable’ sorting option.

As always, hit us up at [email protected] if you have any questions, comments, requests, jokes, concerns – we want to hear it all!

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Account Summary Is Back

That awkward moment when a feature is used so much that it crashes the system. And so, we temporarily removed the Account Summary feature in order to work on making it better and faster than before.

SocialRank provides very granular data, but with Account Summary you get to see a snapshot of all your followers or a search query you’ve made. Data points include: Follower Activity, Follower Distribution, Top Follower Locations, Popular bio words, Popular words in posts, and Popular hashtags in posts.

We’ve brought it back and also added two new data points – popular cashtags and popular emojis.

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If there’s a data point we currently don’t have that would be interesting or useful for you, let us know. Hit us up at [email protected] with your requests and feedback!